Crown Auto Group has decided to move to an appointment-only approach to our sales departments.
This means we can still sell/lease you a vehicle but our new and used vehicle showrooms will not be open to the public without a prior appointment. We have made this change to reflect our commitment to the health and well-being of all guests and staff associates.
As such, starting March 30, 2020 we will be providing our guests with two vehicle shopping options:
1. Private In-Person Shopping
Start here when you want a private and safe car shopping experience. Test drives and vehicle viewings are available by appointment only. From there, one of our team members will promptly greet you and welcome you into our showroom.
You can email any Crown dealership or call them directly to book a showroom visit/test drive appointment.
2. Test Drive From Home
We are open 24/7 online. If you see a vehicle of interest or would like us to help you in your vehicle search, you can email any of our dealerships or call them directly.
One of our product advisors can do a Facetime/live video walk-through of the vehicle of your choice to help you with any specific questions you might have.
If the vehicle is everything you’ve hoped for, we will get a copy of your driver’s license and deliver the vehicle to your home (fully cleaned and sterilized) for a complimentary no obligation test drive.
If you want to trade in your vehicle, we can also provide a complimentary appraisal.
We will review payment options and finalize your deal via phone – the vehicle will then be held for you with a deposit on your credit card.
We will send you a virtual credit application so you can complete your finance/lease application online. Your finance manager can review your finance and insurance options with you in person or on the phone.
We can deliver the paperwork and vehicle for you to sign. Or, we can arrange for you to sign the paperwork in-store, in a sanitized office or delivery pod.
We are pleased to offer some contact-free options for receiving a factory recommended maintenance or repair done on your vehicle without having to come inside our dealerships:
Schedule Your Appointment
Call or go on-line at any of our dealership websites to book your service appointment.
Crown Auto Group service staff will contact you one day before your drop-off to confirm that all your information, including e-mail and contact information, is correct.
Drop-off your vehicle at the Crown Service Department, utilizing the envelope and drop box option.
We will contact you to confirm which services you wish to authorize on your vehicle.
We update you with the progress on your vehicle, and also let you know once everything has been completed.
Crown Auto Group will sanitize your vehicle for your safety before you arrive to pick it up.
Home Pick Up & Delivery
Contact any of our dealerships to schedule a pick-up of your vehicle from your desired location.
We pick-up your vehicle and bring it to Crown Auto Group for the factory recommended service or repairs.
You are updated throughout the process, and in regards to its completion time.
We sanitize your vehicle for your safety before returning it back to you.
Please note that we continue to be open on Saturday to allow some flexibility to our customers that are working different shifts and schedules.
We are taking several measures to ensure everyone is kept safe: Our janitorial teams and staff are disinfecting high-touch areas throughout the dealership such as desks, phones, door handles, debit machines and chair arms throughout the day.
We have drawn a line around desks in order to keep in place a social distance of 1-2m in place- we appreciate your help in keeping this safe distance with us.
We are using plastic steering wheel covers, and sanitizing door handles and shifters, when moving vehicles for all departments including shuttles and courtesy vehicles.
Plastic disposable gloves are available for both employee and guest use.
Employees, who are showing signs of illness, are being asked to stay at home. Those that have returned from recent international travel are self-isolating.
Shuttles have been temporarily discontinued.
We are encouraging guests to drop off their vehicle for service instead of waiting in our guest lounges.
Thank you for your business in the past and we look forward to serving you now and in the future. Please take care of yourself and each other.